Privacy Policy

Section 01

Introduction

MCS Coaching & Consulting LLC, doing business as Encompass Life ("Encompass Life," "we," "us," or "our"), is committed to protecting your privacy. This Privacy Policy explains how we collect, use, share, and protect information about you when you visit our websites, purchase our programs, or engage with our coaching services.

This Policy applies to encompasslife.com, how-to-wow.com, encompass-u.com, and all related platforms and communications. By using our Website or services, you agree to the practices described here.

Section 02

Information We Collect

Information You Provide Directly

• Contact information: name, email address, phone number, and mailing address
• Account and purchase information: billing details, payment method, and transaction history
• Coaching and program information: information you share during sessions, applications, intake forms, or assessments
• Communications: messages you send us via email, contact forms, or support channels
• Event registrations: information provided when registering for webinars, live events, or Transformational Tuesday

Information Collected Automatically

• Usage data: pages visited, time spent on site, links clicked, and referring URLs
• Device information: IP address, browser type, operating system, and device identifiers
• Cookies and tracking technologies: see Section 5 for full details

Information From Third Parties

• Payment processors (Stripe, etc.) who confirm transaction status
• Social media platforms when you interact with our content or use social login
• Affiliate or referral partners who direct you to our site

Section 03

How We Use Your Information

We use the information we collect to:

• Provide, manage, and deliver our programs, coaching sessions, and events
• Process payments and send purchase confirmations and receipts
• Communicate with you about your enrollment, schedule, and account
• Send you program updates, newsletters, and promotional content (you may opt out at any time)
• Personalize your experience and tailor content relevant to your journey
• Respond to your inquiries and provide customer support
• Improve our Website, programs, and services based on usage data
• Comply with legal obligations and enforce our Terms & Conditions
• Protect the safety, integrity, and rights of Encompass Life, our team, and our community

Section 04

Sharing & Disclosure

We do not sell your personal information. We may share your information in the following limited circumstances:

Service Providers

We share data with trusted third-party vendors who assist in operating our Website and delivering services. These include payment processors, email marketing platforms, CRM systems (GoHighLevel), video conferencing (Zoom), and course hosting platforms (TrainerCentral). These vendors are contractually prohibited from using your data for any purpose other than providing services to us.

Legal Requirements

We may disclose information when required to do so by law, in response to legal process, or to protect the rights, property, or safety of Encompass Life, our clients, or others.

Business Transfers

In the event of a merger, acquisition, or sale of all or substantially all of our assets, your information may be transferred as part of that transaction. We will notify you before your data is subject to a materially different privacy policy.

With Your Consent

We may share your information with third parties when you have given us explicit permission to do so, such as for testimonial features or affiliate program participation.

Section 05

Cookies & Tracking Technologies

Our Website uses cookies and similar tracking technologies to enhance your experience and collect usage data. Cookies are small text files stored on your device.

Types of Cookies We Use

• Essential cookies: necessary for the Website to function properly (e.g., session management, checkout)
• Analytics cookies: help us understand how visitors use our site so we can improve it
• Marketing cookies: used to track the effectiveness of our advertising and retargeting campaigns
• Preference cookies: remember your settings and choices across sessions

You may control cookies through your browser settings. Please note that disabling certain cookies may affect the functionality of our Website. We also work with third-party analytics tools that may collect data across websites.

Section 06

Third-Party Services

Our Website and services integrate with third-party platforms. Each operates under its own privacy policy, which we encourage you to review.

• GoHighLevel (GHL) — CRM, marketing automation, form submission, and SMS communications
• Zoom — live coaching calls, Transformational Tuesday, and virtual events
• TrainerCentral — online course hosting and delivery
• Stripe / Payment Processors — secure payment processing
• Google (Analytics, Fonts, Calendar) — website analytics and embedded tools
• Facebook / Meta — social media interaction and advertising
• Amazon — third-party book purchase links (recommended reading)

We are not responsible for the privacy practices of these third-party services.

Section 07

Data Retention

We retain your personal information for as long as necessary to fulfill the purposes described in this Policy, maintain your program access, comply with legal obligations, and resolve disputes.

When you request deletion of your account or personal data, we will delete or anonymize your information unless we are required by law to retain it, or it is necessary to protect our legitimate business interests.

Section 08

Your Rights

Depending on your location, you may have certain rights regarding your personal information:

• Access: request a copy of the personal data we hold about you
• Correction: request that we update or correct inaccurate information
• Deletion: request that we delete your personal data, subject to applicable legal requirements
• Opt-out: unsubscribe from marketing communications at any time via the link in any email or by contacting us directly
• Portability: request a machine-readable copy of your data where applicable
• Restriction: request that we limit how we use your data in certain circumstances

To exercise any of these rights, contact us at [email protected]. We will respond within a reasonable timeframe consistent with applicable law.

Section 09

Children's Privacy

Our services are intended for adults. We do not knowingly collect personal information from individuals under the age of 18. If you are under 18, you may use our Website only with the involvement of a parent or guardian.

If we become aware that we have inadvertently collected personal information from a minor without verifiable parental consent, we will take steps to delete that information promptly. If you believe a child has provided us with personal information, please contact us immediately.

Section 10

Security

We implement industry-standard technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. These include encrypted transmission (SSL/TLS), access controls, and secure payment processing through PCI-compliant providers.

No method of transmission over the internet or electronic storage is 100% secure. While we strive to protect your information, we cannot guarantee absolute security. In the event of a data breach that affects your rights, we will notify you in accordance with applicable law.

Section 11

Updates to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technologies, or legal requirements. When we make material changes, we will update the "Last Updated" date at the top of this page and, where appropriate, notify you by email or through a notice on our Website.

Your continued use of our Website or services after any changes take effect constitutes your acceptance of the updated Policy.

Section 12

Contact Us

If you have questions, concerns, or requests related to this Privacy Policy or your personal information, please contact us:

This Privacy Policy is governed by the laws of the State of Florida, consistent with our Terms & Conditions.